VALID ITIL FOUNDATION CERTIFICATION - IT SERVICE MANAGEMENT EXAM DUMPS 100% GUARANTEE PASS ITIL FOUNDATION CERTIFICATION - IT SERVICE MANAGEMENT EXAM - PASS4SURES

Valid ITIL Foundation Certification - IT Service Management Exam Dumps 100% Guarantee Pass ITIL Foundation Certification - IT Service Management Exam - Pass4sures

Valid ITIL Foundation Certification - IT Service Management Exam Dumps 100% Guarantee Pass ITIL Foundation Certification - IT Service Management Exam - Pass4sures

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ITIL Foundation Certification - IT Service Management Sample Questions (Q157-Q162):

NEW QUESTION # 157
Which of the following is best definition of IT service management?

  • A. A complete set of all the documentation required to deliver world class services to customers
  • B. The implementation and management of quality IT services that meet business needs
  • C. Technical implementation of supporting IT infrastructure components
  • D. An internal service provider that is embedded within a business unit

Answer: B


NEW QUESTION # 158
What BEST defines roles and responsibilities in relation to process and activities?

  • A. RACI matrix
  • B. Configuration baseline
  • C. Human resource model
  • D. Service model

Answer: A


NEW QUESTION # 159
Service design emphasizes the importance of the "Four Ps". These "Four P's" include Partners, People, Processes and one other "P". Which of the following is the additional "P"?

  • A. Products
  • B. Profit
  • C. Preparation
  • D. Potential

Answer: A


NEW QUESTION # 160
Which of the following activities would be performed by a process manager?
1. Monitoring and reporting on process performance
2. Identifying improvement opportunities
3. Appointing people to required roles

  • A. 1 and 2 only
  • B. 1 and 3 only
  • C. 2 and 3 only
  • D. All of the above

Answer: D


NEW QUESTION # 161
Which process works with incident management to ensure that security breaches are detected and logged?

  • A. Change management
  • B. Access Management
  • C. Service level management
  • D. Continual Service improvement

Answer: A


NEW QUESTION # 162
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