2025 FANTASTIC SALESFORCE TEST SERVICE-CLOUD-CONSULTANT DUMPS DEMO

2025 Fantastic Salesforce Test Service-Cloud-Consultant Dumps Demo

2025 Fantastic Salesforce Test Service-Cloud-Consultant Dumps Demo

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Salesforce Service-Cloud-Consultant certification is a popular and highly sought-after certification among professionals in the customer service industry. Salesforce Certified Service cloud consultant certification demonstrates an individual's expertise in implementing and managing the Salesforce Service Cloud platform. The Salesforce Service-Cloud-Consultant certification exam is designed to evaluate the knowledge and skills of professionals who have experience in designing and implementing customer service solutions using the Salesforce platform.

Salesforce Service-Cloud-Consultant Certification Exam is designed for professionals who are responsible for implementing and managing Salesforce Service Cloud solutions. Service Cloud is a powerful customer service platform that enables businesses to deliver exceptional customer service experiences to their clients. The Salesforce Certified Service cloud consultant certification validates your expertise in designing and implementing Salesforce Service Cloud solutions that meet the business needs of your clients.

Salesforce Service-Cloud-Consultant Certification is a credential that validates the skills and knowledge of a professional in the field of Salesforce Service Cloud. It is designed to test the proficiency of individuals in implementing and configuring Salesforce Service Cloud, managing cases, knowledge bases, and communities, as well as integrating with other Salesforce products and third-party applications. Salesforce Certified Service cloud consultant certification exam is intended for consultants, administrators, developers, and architects who work with Salesforce Service Cloud and want to demonstrate their expertise in this area.

Salesforce Certified Service cloud consultant Sample Questions (Q149-Q154):

NEW QUESTION # 149
To help Service Agents more accurately respond to Cases, Universal Containers want a list of relevant Articles displayed on the Case record page.
How should a consultant configure this requirement?

  • A. Add the Knowledge tab to the Service Console.
  • B. Add the Knowledge related list to the Case record page.
  • C. Add Knowledge Data Categories to each Case.
  • D. Add the Knowledge Component to the Case record page.

Answer: D

Explanation:
Explanation
The Knowledge component is a Lightning component that displays relevant articles on the case record page based on the case information. Agents can use the component to search for articles, attach articles to cases, view article details, and provide feedback on articles. The Knowledge component helps agents find the information they need to resolve cases faster and more accurately. Verified References: Service Cloud Consultant Certification Guide & Tips, Use the Lightning Knowledge Component


NEW QUESTION # 150
Universal Containers wants to notify Support Managers when a new case has been untouched for more than two business days.
Which approach should a consultant implement?

  • A. Establish Case Assignment Rules.
  • B. Define Case Auto-Response Rules.
  • C. Configure Case Escalation Rules.
  • D. Create a Process Builder with Scheduled Actions.

Answer: C

Explanation:
Explanation
Case escalation rules are used to automatically escalate cases based on certain criteria, such as case age, priority, status, or owner. Escalation rules can trigger actions such as sending email notifications, assigning cases to queues or users, or changing field values. Case escalation rules are the best approach to notify Support Managers when a new case has been untouched for more than two business days. Verified References: Service Cloud Consultant Certification Guide & Tips, Set Up Escalation Rules


NEW QUESTION # 151
Universal Containers wants to notify Support Managers when a new case has been untouhed for more than two business days.
Which approach should a consulatant implement?

  • A. Define case auto-response rules.
  • B. Configure case escalation rules.
  • C. Use Flow Builder to create a flow with a scheduled path.
  • D. Establish case assignment rules.

Answer: B

Explanation:
Explanation
Configuring case escalation rules is an approach that can notify support managers when a new case has been untouched for more than two business days. Case escalation rules are tools that allow administrators to define the conditions and actions for escalating cases to higher-level agents or managers. Case escalation rules can help ensure that cases are handled in a timely and efficient manner. Verified References: :
https://help.salesforce.com/s/articleView?id=sf.case_escalation_overview.htm&type=5 :
https://help.salesforce.com/s/articleView?id=sf.case_escalation_create.htm&type=5


NEW QUESTION # 152
the support manager at universal containers wants to see monthly historical metrics for first call resolution by call center and agent. Which reporting should consultant recommend

  • A. Reporting Snapshots by call center
  • B. DynamicDahsbaord by Call Center
  • C. Report Subscriptions by call center
  • D. Case report grouped by call center

Answer: A

Explanation:
Reporting Snapshots by call center is a reporting tool that can enable the support manager at Universal Containers to see monthly historical metrics for first call resolution by call center and agent. Reporting Snapshots allow administrators to capture point-in-time data from reports and store them as records in custom objects. These records can then be used to create historical trending reports that show how data changes over time. Verified References: :
https://help.salesforce.com/s/articleView?id=sf.reporting_snapshots_overview.htm&type=5 :
https://help.salesforce.com/s/articleView?id=sf.reporting_snapshots_create.htm&type=5 :
https://help.salesforce.com/s/articleView?id=sf.reporting_snapshots_trending.htm&type=5


NEW QUESTION # 153
A Knowledge administrator has created an article for a promotion that starts at the beginning of the following
month. How would the administrator ensure the article is available on the first of the month?

  • A. Create a task related to the article with a reminder set for the article start date.
  • B. Set the article publish date to automatically display the article on the start datE.
  • C. Create a workflow rule to update the article status to Published on the article start date.
  • D. Send an email reminder to update the article status to Published on the start date.

Answer: B


NEW QUESTION # 154
......

On the basis of the current social background and development prospect, the Service-Cloud-Consultant certifications have gradually become accepted prerequisites to stand out the most in the workplace. But it is not easy for every one to achieve their Service-Cloud-Consultant certification since the Service-Cloud-Consultant Exam is quite difficult and takes time to prepare for it. Our Service-Cloud-Consultant exam materials are pleased to serve you as such an exam tool to win the exam at your first attempt. If you don't believe it, just come and try!

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