SERVICE-CLOUD-CONSULTANT EXAM QUESTIONS AND ANSWERS & SERVICE-CLOUD-CONSULTANT EXAM QUESTIONS PDF

Service-Cloud-Consultant Exam Questions And Answers & Service-Cloud-Consultant Exam Questions Pdf

Service-Cloud-Consultant Exam Questions And Answers & Service-Cloud-Consultant Exam Questions Pdf

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To earn the Salesforce Service-Cloud-Consultant certification, you need to possess a deep understanding of the Service Cloud platform and its various features. You should be proficient in designing, configuring, and implementing Service Cloud solutions that meet the business requirements of your clients. Salesforce Certified Service cloud consultant certification exam covers a range of topics, including Service Cloud design, data management, case management, knowledge management, Omni-channel routing, and analytics. Service-Cloud-Consultant Exam consists of 60 multiple-choice questions that must be completed in 105 minutes. To pass the exam, you need to score at least 68% or higher. The Salesforce Service-Cloud-Consultant certification is a valuable credential that demonstrates your expertise in delivering exceptional customer service solutions using the Salesforce platform.

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Salesforce Service Cloud Consultant certification exam is a proctored exam that consists of 60 multiple-choice questions. Candidates have 105 minutes to complete the exam and must score at least 67% to pass. Service-Cloud-Consultant exam is available in English, Spanish, French, German, Italian, Japanese, Korean, Portuguese, and Simplified Chinese.

Salesforce Service-Cloud-Consultant Certification Exam is an important step for professionals who specialize in the Salesforce Service Cloud. It validates their expertise in designing and implementing Service Cloud solutions that meet business requirements, and demonstrates their ability to manage customer data, case management, and analytics. If you want to demonstrate your expertise in the Salesforce Service Cloud, the Service-Cloud-Consultant Certification is a great way to do so.

Salesforce Certified Service cloud consultant Sample Questions (Q144-Q149):

NEW QUESTION # 144
A case has not been closed even after 30 days, but those cases can be closed in 7 days. What should the
consultant do to overcome this? choose 2 options

  • A. Supervisors to investigate those cases
  • B. Use auto response rule to send an email
  • C. Identify those cases and assign to the closure team
  • D. Use escalation rule to send an email

Answer: A,C


NEW QUESTION # 145
Universal Containers implemented Salesforce Knowledge two months ago. Now, the Help Desk manager wants to know if the agents are properly leveraging the new knowledge base. What metric can the manager use to measure the adoption of Knowledge? Choose 2 answers.

  • A. Reportthat displays # of cases with articles attached during the past 2 months
  • B. Report displays # of articles associated to data categories during past 2 months
  • C. Create a report that display the # of articles searched during the past 2 months
  • D. Report that displays # of new articles created during the past 2 months

Answer: A,C


NEW QUESTION # 146
What are three best practices that should be used when deploying Salesforce functionality to production?
Choose 3 answers

  • A. Ensure all users refrain from logging into production for an entire day prior to deployment.
  • B. Ensure that at least 60% of the code is covered by unit tests before deploying to production.
  • C. Select a window of time when users will NOT be making changes to the organization.
  • D. Migrate a test deployment to a staging environment for a smoother real-life experience.
  • E. Plan and communicate the deployment to all users of the organization in advance.

Answer: C,D,E


NEW QUESTION # 147
Universal Containers wants to notify Support Managers when a new case have been untouched from more than two business days.
Which approach should a consultant implement?

  • A. Use Flow Builder to create a flow with scheduled path.
  • B. Estabalish case assignment rules.
  • C. Define case auto-response rules.
  • D. Configure case escalation rules.

Answer: C


NEW QUESTION # 148
How should a Consultant provide Suggested Article functionality to Lightning Service Console users?

  • A. Add the Suggested Article widget to the Case page layout.
  • B. Create email templates with Knowledge Articles attached.
  • C. Add the Knowledge Component to the Service Console.
  • D. Add the Knowledge tab to the Console app.

Answer: C


NEW QUESTION # 149
......

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